Terms of service

AAAR.AE Terms & Conditions Summary

Al Anwar Al Raqiah Elect.ware & Lighting Equip (Trade Licence No.: 762186) operates AAAR.AE and physical retail outlets across Kalba, Dibba, and Ras Al Khaimah (Contact: anwarraqiah@gmail.com | +971 52 106 9580).

Overview & Terms of Service

About Us & Agreement Terms

  • Purchasing from or accessing AAAR.AE signifies agreement to these Terms & Conditions.
  • "AAAR" refers to the legal business, while "Customer/You" refers to any user or buyer.

Website Use Restrictions

  • The platform must be used solely for lawful purposes.
  • Unauthorized system access, content scraping, false information submission, or operational interference is strictly prohibited and may result in account termination.

Products & Specifications

  • Minor variations in color, finish, or details may occur due to display settings, photography, or supplier batches.
  • Customers must verify product dimensions, voltage, wattage, and IP ratings prior to placing orders.

Product Availability

  • Items in cart are not reserved until checkout is finalized.
  • If a product becomes unavailable after order placement, AAAR will offer an alternative or issue a full refund.

Pricing & Currency

  • All prices are listed in United Arab Emirates Dirhams (AED) and include/exclude VAT in accordance with UAE tax laws.
  • Online prices and promotional pricing may differ from physical store rates.

Promotions & Discounts

  • Discount codes and promotional offers apply strictly during specified validity periods and cannot be combined unless explicitly permitted.

Order Acceptance & Cancellation

  • Order confirmations signal receipt but do not constitute final acceptance.
  • AAAR reserves the right to decline or cancel orders due to stock issues, pricing errors, or payment verification failures.

Payment Processing

  • Payments are processed via authorized third-party gateways.
  • Orders will only be dispatched once payment confirmation is completed.

Delivery Terms

  • Shipping is strictly confined to the UAE, with standard turnaround estimated at 4–6 working days.
  • Customers are responsible for providing correct addresses; extra delivery fees apply for redelivery attempts.

Installation Policy

  • Standard purchases do not include installation, wiring, drilling, or mounting unless explicitly stated.
  • Certified electricians or technicians should be hired by the customer for proper setup.

Returns & Refunds Compliance

  • Returns and replacement requests follow UAE consumer protection laws and AAAR's published Returns & Refunds Policy.
  • Physical inspection may be required before finalizing remedies for returned items.

Change-of-Mind Returns

  • Returns are accepted within 7 days of delivery. Returned items must be unused, uninstalled, undamaged, and complete with original packaging and accessories.
  • Custom, modified, or specially ordered goods are non-returnable under change-of-mind clauses.

Damaged Goods Reporting

  • Deliveries must be checked upon receipt.
  • Photos of damaged products, outer packaging, and shipping labels must be provided to customer support within 2 days of delivery.

Incorrect Products Supplied

  • If a wrong item is received, contact customer service prior to attempting installation or modification.

Warranty Coverage

  • Manufacturer or store warranties cover qualifying technical defects as outlined on product pages.
  • Coverage excludes damages caused by improper installation, power surges, negligence, or unauthorized modifications.

After-Sales Support

  • Support queries require order details, invoices, and photo/video proof of any reported defect.

Product Safety & Handling

  • Electrical items must be handled strictly according to manufacturer parameters and safety standards.

Intellectual Property Rights

  • All images, logos, copy, and structural layouts on AAAR.AE are owned by AAAR and protected against unauthorized commercial use.

Third-Party Services

  • Logistics, payment gateways, and analytics operate under independent terms and privacy policies.

Privacy & Data Protection

  • Customer data is collected and processed solely for order fulfillment, support, and authorized marketing per our Privacy Policy.

Website Availability

  • AAAR does not guarantee uninterrupted site access during routine maintenance, system updates, or technical outages.

Force Majeure

  • AAAR is exempt from delivery delays or failure caused by events beyond reasonable control (e.g., natural disasters, government restrictions, severe weather).

Updates to Terms

  • Revised terms take effect immediately upon publication on AAAR.AE.

Governing Law & Jurisdiction

  • These conditions are subject to the federal laws of the United Arab Emirates and local court jurisdictions.

Order Cancellation & Contact Information

  • Cancellation: Requests must be submitted before order processing or dispatch occurs; dispatched orders follow standard return channels.
  • Damaged / Defective / Incorrect Items: Contact customer support with photos and order details before attempting any installation.

Store Location: Al Wahda Street, Al Mafraq, Kalba, UAE
Email: anwarraqiah@gmail.com
Phone: +971 52 106 9580