Shipping policy

AAAR.AE Delivery Policy Summary

Al Anwar Al Raqiah Elect.ware & Lighting Equip (Trade Licence No.: 762186) provides online delivery across the United Arab Emirates through AAAR.AE (Contact: anwarraqiah@gmail.com).

Overview & Delivery Terms

Delivery Area

  • AAAR.AE delivers exclusively within the United Arab Emirates and does not currently provide international shipping outside the UAE.

Standard Delivery Timeframe

  • Deliveries are completed within 4–6 working days across the UAE, calculated from the date of order confirmation and processing.
  • Delivery timelines may vary based on product availability, processing requirements, delivery location, or orders containing multiple items with varying processing times.

Customer Delivery Address Responsibilities

  • Customers must supply a complete and precise delivery address, including Emirate, Area, Street, Building/Villa name or number, Apartment/Unit number, contact number, and any special access details.
  • AAAR is not liable for failed delivery attempts or delays caused by inaccurate, missing, or outdated details provided by the customer.

Communication & Contact

  • The delivery team or logistics partner may reach out before or during the delivery process.
  • Customers must stay available on their provided contact number and respond to reasonable delivery queries.

Failed Deliveries & Re-delivery

  • If a delivery attempt fails due to customer unavailability, inaccurate address details, or lack of access, AAAR may arrange a second delivery attempt.
  • Additional delivery or re-delivery fees may be applied and will be communicated to the customer where applicable.

Property Access & Product Dimensions

  • Customers are responsible for verifying that the delivery site permits reasonable access for the delivery crew.
  • For bulky or large items, customers must ensure that entryways, stairwells, corridors, and elevators can accommodate the product size.
  • Standard delivery does not include product installation unless specifically stated.

Electrical Product Installation

  • Deliveries do not include electrical mounting, wiring, assembly, or connection unless expressly mentioned.
  • Customers are advised to hire qualified professionals for electrical installations.
  • AAAR assumes no responsibility for damage, loss, or malfunction caused by improper third-party or self-installation.

Package Damage Inspection

  • Customers should inspect all packages and products upon arrival.
  • If visible damage is detected, photograph the product/packaging immediately and contact AAAR within 2 days of delivery.
  • Keep all original packaging and items intact until the return or refund review is complete.

Potential Causes for Delivery Delays

  • Standard delivery times may be extended due to stock availability, order processing volume, traffic conditions, severe weather, public holidays, access restrictions, incorrect customer information, or third-party courier issues.
  • AAAR will make reasonable efforts to notify customers in the event of significant delays.

Delivery Fees & Charges

  • Delivery charges (if applicable) are displayed at checkout or communicated prior to order confirmation.
  • Promotional free-delivery offers remain subject to the terms and conditions outlined in the respective promotion.