Privacy policy

Al Anwar Al Raqiah Elect.ware & Lighting Equip operates AAAR.AE and respects the privacy of its customers and website visitors.

This Privacy Policy explains how AAAR may collect, use, store and protect personal information when you use our website, place an order, contact us or otherwise interact with our services.

1. Information We May Collect

Depending on your interaction with AAAR.AE, we may collect:

  • Name.
  • Mobile number.
  • Email address.
  • Delivery address.
  • Billing information.
  • Order and purchase information.
  • Payment status and transaction-related information.
  • Customer-service communications.
  • Product preferences and enquiries.
  • Website usage and technical information.
  • Information voluntarily provided through forms, reviews or other communications.

We do not generally need or request complete payment-card details through ordinary customer-service communications.

2. How We Use Your Information

We may use customer information to:

  • Process and fulfil orders.
  • Confirm purchases and payments.
  • Arrange delivery.
  • Provide customer support.
  • Process returns, refunds and warranty claims.
  • Respond to enquiries and complaints.
  • Issue invoices and maintain business records.
  • Prevent fraud, misuse or unauthorised activity.
  • Improve our website, products and services.
  • Meet applicable legal and regulatory obligations.
  • Communicate important information relating to orders, products or services.
  • Send marketing communications where permitted by applicable law and where the required consent or other lawful basis applies.

3. Payment Information

Payments may be processed through third-party payment providers.

  • AAAR does not request complete payment-card information through email, WhatsApp or social media.
  • Customers should only provide payment information through the applicable secure payment process provided during checkout or through an authorised payment channel.

4. Sharing Information

We may share necessary information with trusted service providers and other parties where reasonably required to operate our business or comply with applicable law, including:

  • Delivery and logistics companies.
  • Payment processors.
  • Website, hosting and e-commerce providers.
  • Technology and analytics providers.
  • Customer-service providers.
  • Professional advisers and service providers.
  • Government or regulatory authorities where legally required.

We do not intend to sell customers' personal information as part of our ordinary business operations.

Information will only be shared where reasonably necessary for legitimate business, operational or legal purposes, subject to applicable law.

5. Marketing Communications

Where permitted by applicable law, we may send information about:

  • New products.
  • Promotions.
  • Discounts.
  • Special offers.
  • Store activities.
  • AAAR updates.

Customers may request to stop receiving marketing communications. Please note that essential communications relating to orders, payments, delivery, returns, warranties, security or customer service may still be sent where necessary.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary for:

  • Business and operational purposes.
  • Order and transaction records.
  • Warranty and after-sales support.
  • Accounting and financial records.
  • Legal and regulatory compliance.
  • Dispute resolution.
  • Fraud prevention.
  • Establishing, exercising or defending legal claims.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and business requirements.

8. Privacy Requests

Subject to applicable law and reasonable identity verification, customers may contact AAAR regarding requests relating to their personal information, including requests to:

  • Access information held about them.
  • Correct or update inaccurate information.
  • Request deletion where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Ask questions about how their information is handled.

Some requests may be subject to legal, regulatory, contractual or operational limitations.

For privacy-related requests, contact:
Email: anwarraqiah@gmail.com

9. Third-Party Websites and Services

AAAR.AE may contain links to third-party websites, applications or services.

AAAR is not responsible for the privacy practices, security or content of third-party websites or services. Customers should review the applicable privacy policies and terms of third parties before providing personal information.

10. Children's Information

AAAR does not knowingly seek to collect personal information from children for independent purchases.

If you believe that a child has provided personal information to us, please contact AAAR so that we can review the matter and take appropriate action where required.

11. Policy Updates

We may update this Privacy Policy from time to time.

Any updated version will be published on AAAR.AE and will apply from the effective date stated in the updated policy, subject to applicable law.

12. Intellectual Property & Copyright Notice

All content published on AAAR.AE, including photographs, product images, logos, text, graphics, designs, videos, icons and other materials, is owned by or licensed to Al Anwar Al Raqiah Elect.ware & Lighting Equip, unless otherwise stated.

No website content may be reproduced, copied, modified, distributed, published, transmitted or commercially exploited without prior written permission, except where permitted by applicable law.

Product names, trademarks, brand names and logos belonging to third parties remain the property of their respective owners.

13. Website Product Information Standard

AAAR aims to provide relevant and useful product information to help customers make informed purchasing decisions.

Where applicable, product listings may include:

  • Product Name.
  • SKU.
  • Brand.
  • Price.
  • VAT information.
  • Dimensions.
  • Material.
  • Colour / Finish.
  • Wattage.
  • Voltage.
  • Bulb Type.
  • Bulb Included: Yes / No.
  • Number of Bulbs.
  • Colour Temperature.
  • IP Rating.
  • Indoor / Outdoor suitability.
  • Warranty.
  • Country of Origin.
  • Availability.
  • Estimated Delivery.
  • Care Instructions.

Product information may vary depending on the product category and information provided by the manufacturer or supplier.

14. Important Product Notice

Customers should review product dimensions, electrical specifications, installation requirements and intended application before purchasing.

AAAR does not provide installation services unless expressly stated for a specific product or order. Electrical products should be installed by a suitably qualified professional.

15. Before You Buy Lighting Products

Before purchasing a lighting product, customers should check:

  • Product dimensions.
  • Ceiling height.
  • Available installation space.
  • Required voltage.
  • Wattage.
  • Bulb compatibility.
  • Colour temperature.
  • Indoor / outdoor suitability.
  • IP rating, where applicable.
  • Mounting requirements.
  • Product weight, where relevant.
  • Installation access requirements.

For chandeliers, pendants and large ceiling fixtures, customers should pay particular attention to ceiling height, product dimensions, weight and installation requirements.

If you are unsure whether a product is suitable for your intended application, please contact AAAR before placing your order.

16. Promotion & Offers Policy

All promotions and offers displayed on AAAR.AE are subject to the specific terms stated with the relevant promotion.

Promotions may be subject to:

  • Specific dates.
  • Selected products.
  • Stock availability.
  • Minimum order values.
  • Specific payment methods.
  • Promotional codes.
  • Maximum discount limits.
  • Other conditions stated with the offer.

Unless expressly stated otherwise, promotions cannot be combined with other offers.

AAAR reserves the right to correct genuine technical or pricing errors and to withdraw or amend an offer where permitted by applicable law or where an obvious error has occurred. Promotional advertising will not intentionally contain false or misleading information.

Contact & Store Information

Address: Al Wahda Street, Al Mafraq, Kalba, UAE
Email: anwarraqiah@gmail.com
Phone: +971 52 106 9580

Our Store Locations

  • Kalba
  • Dibba Al-Fujairah
  • Ras Al Khaimah